Guestroom amenities Room rates Reservation process Lodging agreement
Lodging agreement
1. Guests are required to check in to SPA Home after 15:00 and reservations will be held until 18:00 on the
scheduled date. In the event of expected delay due to any reason, guests are required to contact and notify
SPA Home as soon as possible to confirm the reservation.Room reservations will be cancelled if the guest
fails to confirm by phone before 19:00 on the scheduled date and the deposit will not be refunded.
2. Guests are expected to check out before 11:00. Delayed check out will incur a service charge of NT$ 500
for every hour of delay. SPA Home reserves the right to refuse requests for delayed check-out depending on
room availability during holidays.
3. Our reservation hours are from 08:00 - 22:00. Please call to make your reservation; be sure to leave
your name and telephone number. If you wish to make reservations after the regular hours, please email
your reservation request to us and our room reservation staff will contact you on the following day during
work hours.
4. In light of the different specifications of rooms available at SPA Home, in order to ensure that all guests
enjoy the best recreational space and accommodation, be sure to state the total number of guests that will
be staying when you make your reservation so that our room reservation staff can arrange the room that
suits needs best. Please be informed that SPA Home will not entertain requests to reserve specific room
5. Due to space constraints and considerations, no elevators are available. We apologize for any
inconvenience caused.
Additional services
1. Guests staying at SPA Home may enjoy 10% off when dining at the Lakeside Restaurant.
2. SPA Home will charge NT$ 1,500 on top of the listed room rate for every additional guest beyond the stated
tenant limit (no more than 1 adult guest per room). The guest will also enjoy all items and services available
in the guestroom (complimentary breakfast included).
3. SPA Home also accepts reservations for (aromatherapy) to relieve back muscle fatigue at the price of
NT$ 2,000 per session (guests can make reservations for the therapy together with room reservations to
enjoy a special discount). Feel free to call and make your reservation today.
Lodging regulations
1. Pet boarding services are currently unavailable at SPA Home. Guests are reminded not to bring their pets
to the hotel. SPA Home reserves the right to cancel room reservations to ensure accommodation quality
and safeguard other guests' rights.
2. Smoking is strictly prohibited on the hotel premises.Do not smoke in the guestroom as it will trigger the
alarm system.
3. In order to ensure accommodation quality at SPA Home, may we remind you to show your consideration
for other guests by treading softly when exiting/entering your room or moving between floors and keeping
the volume down after 22:00 so that everyone will enjoy pleasant and peaceful evenings.
4. Due to the hotel's location at the prime spot of Sun Moon Lake's busiest area, guests are reminded to park
their vehicles at the free public parking lot near the hotel to prevent traffic congestion and violation of the
administration's regulations.Refer to "Location" on the website for the location of the parking lot.
Reservation hotline
For details pertaining accommodation, please call: ( 049 ) 2855166
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